Where and how to configure the Missed Call Text Back feature

Introduction

Do you want to avoid missing important calls and potentially losing out on business opportunities? Gyminil offers a convenient missed-call-text-back feature to help you stay on top of your game. This feature can quickly be able and allows you to send a text to missed calls automatically. This will ensure you take advantage of every chance to connect with your prospects or clients when they need you most.

Step-by-Step Guide

Step 1: Navigate to Your Profile Settings

• Access Settings: Go to your sub-account and click on "Settings".

• Profile Section: Navigate to the "Profile" section to find the settings for the missed call text back feature.

Step 2: Locate the Missed Call Text Back Section

• Scroll Down: Scroll to the bottom of the page to find the "Missed Call Text Back" section.

• Enable/Disable: Here, you have the option to enable or disable the feature according to your preference.

Step 3: Customize the Message

• Message Editor: Once enabled, you will see a space where you can edit the default message that is sent out in response to a missed call.

• Personalization: Customize the message to suit your business's tone and language. Note that using custom values like the first name will only work if the system already has the caller as a contact. For new contacts, avoid using custom values as the system won't recognize them.

Benefits of the Missed Call Text Back Feature

• Breaking the Pattern: Often, when a call is missed, potential customers move on to the next business. This feature helps break that pattern by sending a text message, re-engaging the caller and encouraging them to continue the conversation with your business.

• Automatic Engagement: The feature is automatically enabled for new accounts, facilitating immediate engagement with callers without any manual intervention.

Additional Tips

• Robust Workflow: While this guide covers the default setup, you can create a more robust workflow using Gymini's workflows feature to differentiate between new customers and existing ones.

• Testing: Ensure to test the feature with different scenarios to understand how it works fully and to make sure it aligns with your business communication strategy.

Conclusion

Setting up the default missed call text back feature in Gymini is a straightforward process that can help you retain potential leads and maintain a positive engagement with callers. By sending an immediate text message to missed calls, you create an opportunity to retain potential leads and foster a responsive communication channel.

For any further questions or to explore more advanced setups, feel free to reach out for assistance.