# Outlook Sync FAQ
#### **Will Outlook integration work in unassigned calendars?**
No, it only works for team calendars.
#### **Can I connect two different Outlook accounts in one location to one user?**
No, you can connect only one Outlook account to one user in a location.
#### **The system is not allowing me to connect an Outlook account to a user already connected by a different user (Even if it is the same person just using another email address in the other CRM user account). If that is functionality, can you guys give me a workaround?**
Yes, one Outlook account can be connected to one single user in any number of locations, but the same Outlook account can't be connected to a different user. However, we are showing a detailed message for it.
**Workaround:**
Connect a new Outlook account to User B and share that particular Outlook calendar from User A's already connected Outlook account to the new Outlook account of USER B. [Click here for more details](https://support.microsoft.com/en-us/office/share-an-outlook-calendar-with-other-people-353ed2c1-3ec5-449d-8c73-6931a0adab88).
[](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48119526208/original/imm7fX_5v5e2AmCEDb3Q-yqA4mj528Ii6g.png?1625848064)
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**I'm an admin. Can I connect Outlook integration to agents from Team Management?**
No, as of now, you have to log in to the system with your Agents account and connect to Outlook, and then you can configure Primary and Calendar Configuration from Team Management.
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**Can I use both google calendar and outlook calendar at the same time?**
Yes, you can use both Google and Outlook at the same time. You can configure the primary calendar to Outlook and Check for Conflicts from Google, Outlook, and vice-versa.
#### **Can I simultaneously write appointments to both Google and Outlook for one user in a location?**
No, you can write appointments to only one calendar at a time.
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