Outlook Sync FAQ
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Last updated
Last updated
No, it only works for team calendars.
No, you can connect only one Outlook account to one user in a location.
Yes, one Outlook account can be connected to one single user in any number of locations, but the same Outlook account can't be connected to a different user. However, we are showing a detailed message for it.
Workaround:
I'm an admin. Can I connect Outlook integration to agents from Team Management?
No, as of now, you have to log in to the system with your Agents account and connect to Outlook, and then you can configure Primary and Calendar Configuration from Team Management.
Can I use both google calendar and outlook calendar at the same time?
Yes, you can use both Google and Outlook at the same time. You can configure the primary calendar to Outlook and Check for Conflicts from Google, Outlook, and vice-versa.
No, you can write appointments to only one calendar at a time.
Connect a new Outlook account to User B and share that particular Outlook calendar from User A's already connected Outlook account to the new Outlook account of USER B. .
