Recurring Appointments FAQ


Will the already existing workflow trigger steps fire for Recurring appointments?

No, they won't. We have added some new filters for the Appointment Trigger steps. So all your configured triggers will need a new filter to be added for your Workflow Trigger Steps.

We added a new Event Type Filter in the appointment trigger step, so now you can control the workflow triggers that can fire for the type of your appointments. You would choose Recurring as the Event type if you want the Workflow Trigger to only fire off for Recurring Appointments.

For all the existing Appointment Status triggers in your account, we have added a new Filter by default, and the Filter is Event Type: Normal. It does not fire off for Recurring Appointments.

Event Type: Normal

So if you select this filter, the normal appointments (which aren't recurring) and all your existing non-recurring appointments would be considered normal. If you select this, then it would work the same as how it is working now.

Event Type: Recurring

If you select this filter, then the trigger would fire only for the appointments that got booked in Calendars that had the recurring appointment settings turned On.

Event Type: Any

If you select this filter, then the trigger would fire for any type of appointment.

Can users bulk update Appointments?

Users cannot bulk update Recurring appointments (cancel or reschedule).

Can the same meeting location be used for all recurring appointments?

If the meeting location is zoom or google meet, All recurring appointments will have different meeting URLs as the system generates a dynamic meeting URL for each meeting by default.

How do the recurring events get synced over to integrated calendars?

If sync is turned on - events are synced as individual events with the third-party calendars.

How can payments be charged for Recurring appointments?

Payments are currently unavailable for calendars with recurring turned on.

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