> For the complete documentation index, see [llms.txt](https://docs.getgymini.com/gymini/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.getgymini.com/gymini/features/features-overview/email/general/masking-sender-emails-from-name-and-address/masking-sender-emails-faq.md).

# Masking Sender Emails FAQ

### **FAQs**

#### **1. Why is the From email for outlook always look long and strange?**

<figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48257301042/original/spc9PucOJ-wT0rT3Sf4IBvjR6JcaJn-1QQ.png?1666018222" alt=""><figcaption></figcaption></figure>

<figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48257301207/original/D6asla-m-OdXThoGwKQTtT1P_GnYyRIpsg.png?1666018251" alt=""><figcaption></figcaption></figure>

This is an issue with how Outlook displays the sender's information. If you send this email to gmail.com, it will show the sender's information correctly in Gsuite. &#x20;

Learn more about how to [Hide "sent by" information in Outlook](https://stackoverflow.com/questions/35148098/hide-sent-by-information-in-outlook/35149628)

#### **2. How to remove send via information in Gmail?**

Make sure to use the same sender email domain that matches the Mailgun domain you set up. Learn more about [the Extra info next to sender’s name](https://support.google.com/mail/answer/1311182)

<br>


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