# Masking Sender Emails - From Name & Address ### Introduction In Gymini, understanding and configuring the sender email is crucial for effective communication with your gym members. This documentation provides a comprehensive guide on how to set up and manage sender emails for both manual and automated communications. ### Overview * Determining the sender email for leads. * Checking if contacts are assigned or unassigned. * Configuring sender email for manual and automated communications. * FAQs related to sender email configurations. |


| Cases | Unassigned Contact | Assigned Contact | | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ------------------ | ---------------- | | Manual Emails | Logged in user email | 1st priority | 1st priority | |


| Location Email | N/A | N/A | |


| Assigned User Email | N/A | N/A | |


| Agency Email | N/A | N/A | | Automated Emails | Campaign/workflow settings | 1st priority | 1st priority | |


| Assigned User Email | N/A | 2nd priority | |


| Location Email | 2nd priority | 3rd priority | |


| Agency Email | 3rd priority | 4th priority | | Review Request Emails | We will always use the **Logged in user email** as the sender email | | | |

Appointment request emails
(calendar settings->3. Confirmation)

| We will use depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email | | | Depending on whether a contact is assigned or unassigned, the sender email varies: **For Manual Emails:** * **Unassigned Contact & Assigned Contact:** Logged in user email is the 1st priority. **For Automated Emails:** * **Unassigned Contact:** Campaign/workflow settings are the 1st priority, followed by Location Email (2nd priority) and Agency Email (3rd priority). * **Assigned Contact:** Campaign/workflow settings are the 1st priority, followed by Assigned User Email (2nd priority), Location Email (3rd priority), and Agency Email (4th priority). **Review Request Emails:** Always use the Logged in user email as the sender email. **Appointment Request Emails:** Use `do-not-reply@replies.domain.com` based on the Mailgun subdomain set up for the location or the integrated SMTP email. #### Checking if Contacts are Assigned or Unassigned 1. Navigate to the **Smart Lists** tab and search for the contact. 2. Click on the icon on the right in **Search Conversations** to view Contact Details. 3. Check the assignment status of the contact. #### Configuring Sender Email for Manual Communications **Conversation Tab:** * By default, the "From" email will be the email of the logged-in user. * If you have 2-way email sync set up, the email will display the integrated email. Learn how to set up two-way email sync for [Gmail](https://chat.openai.com/c/8748429f-2320-456f-9d59-65abc39afab6) and [Outlook](https://chat.openai.com/c/8748429f-2320-456f-9d59-65abc39afab6). #### Configuring Sender Email for Automated Communications **Email Template:** 1. Navigate to **Marketing > Emails > Templates** and click **+New**. **Bulk Action - Send Email:** 1. Go to **Contacts -> Smart Lists**. 2. Select desired contacts and click **Send Email**. 3. Input the "From Name" and "From Email". **Workflow Settings:** 1. Navigate to **Automation -> Workflows** and create a new workflow. 2. Select **Start from scratch** and create a new workflow. 3. Click **Settings** and configure the sender address. **Workflow Send Email Action:** 1. Click the **+** button and select the "Send Email" option. 2. Input the "From Name" and "From Email". ### **If you are using Mailgun/LC Email, we will use the Business email here if the lead is not assigned:**
### **How to check if the contacts are assigned or unassigned** Search for the contact in the Smart Lists tab
Search Conversations -> Click on the icon on the right to view the Contact Details
Check who is assigned to the contact here:
### **Places you can configure the sender's email - Manual email** ### **Conversation tab** The From email will be the user logged in email by default: ### **Places you can configure the sender's email - Automated email**
#### **Bulk action - Send Email** Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email
#### **Email template** Click on **Marketing** > **Emails** > **Templates** > **+New**
Add the **From Name** and **From Email**
#### Determining the Sender Email for Leads
#### Workflow settings Click Automation -> Workflows -> Create Workflow
Select **Start from scratch** and click **Create new workflow**:
Click Settings -> Configure Sender Address
### **Workflow Send Email Action** Click on the **+ button** > Select the "**Send Email**" option
Enter the **From Name** and **From Email**
### Conclusion Configuring the sender email in Gymini is essential for ensuring that your gym members receive communications from a recognizable and trusted source. By following the steps outlined in this documentation, you can effectively manage and optimize your email communications for better engagement and deliverability.