# Masking Sender Emails - From Name & Address ### Introduction In Gymini, understanding and configuring the sender email is crucial for effective communication with your gym members. This documentation provides a comprehensive guide on how to set up and manage sender emails for both manual and automated communications. ### Overview * Determining the sender email for leads. * Checking if contacts are assigned or unassigned. * Configuring sender email for manual and automated communications. * FAQs related to sender email configurations. |


| Cases | Unassigned Contact | Assigned Contact | | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ------------------ | ---------------- | | Manual Emails | Logged in user email | 1st priority | 1st priority | |


| Location Email | N/A | N/A | |


| Assigned User Email | N/A | N/A | |


| Agency Email | N/A | N/A | | Automated Emails | Campaign/workflow settings | 1st priority | 1st priority | |


| Assigned User Email | N/A | 2nd priority | |


| Location Email | 2nd priority | 3rd priority | |


| Agency Email | 3rd priority | 4th priority | | Review Request Emails | We will always use the **Logged in user email** as the sender email | | | |

Appointment request emails
(calendar settings->3. Confirmation)

| We will use depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email | | | Depending on whether a contact is assigned or unassigned, the sender email varies: **For Manual Emails:** * **Unassigned Contact & Assigned Contact:** Logged in user email is the 1st priority. **For Automated Emails:** * **Unassigned Contact:** Campaign/workflow settings are the 1st priority, followed by Location Email (2nd priority) and Agency Email (3rd priority). * **Assigned Contact:** Campaign/workflow settings are the 1st priority, followed by Assigned User Email (2nd priority), Location Email (3rd priority), and Agency Email (4th priority). **Review Request Emails:** Always use the Logged in user email as the sender email. **Appointment Request Emails:** Use `do-not-reply@replies.domain.com` based on the Mailgun subdomain set up for the location or the integrated SMTP email. #### Checking if Contacts are Assigned or Unassigned 1. Navigate to the **Smart Lists** tab and search for the contact. 2. Click on the icon on the right in **Search Conversations** to view Contact Details. 3. Check the assignment status of the contact. #### Configuring Sender Email for Manual Communications **Conversation Tab:** * By default, the "From" email will be the email of the logged-in user. * If you have 2-way email sync set up, the email will display the integrated email. Learn how to set up two-way email sync for [Gmail](https://chat.openai.com/c/8748429f-2320-456f-9d59-65abc39afab6#) and [Outlook](https://chat.openai.com/c/8748429f-2320-456f-9d59-65abc39afab6#). #### Configuring Sender Email for Automated Communications **Email Template:** 1. Navigate to **Marketing > Emails > Templates** and click **+New**. **Bulk Action - Send Email:** 1. Go to **Contacts -> Smart Lists**. 2. Select desired contacts and click **Send Email**. 3. Input the "From Name" and "From Email". **Workflow Settings:** 1. Navigate to **Automation -> Workflows** and create a new workflow. 2. Select **Start from scratch** and create a new workflow. 3. Click **Settings** and configure the sender address. **Workflow Send Email Action:** 1. Click the **+** button and select the "Send Email" option. 2. Input the "From Name" and "From Email". ### **If you are using Mailgun/LC Email, we will use the Business email here if the lead is not assigned:**
### **How to check if the contacts are assigned or unassigned** Search for the contact in the Smart Lists tab
Search Conversations -> Click on the icon on the right to view the Contact Details
Check who is assigned to the contact here:
### **Places you can configure the sender's email - Manual email** ### **Conversation tab** The From email will be the user logged in email by default: ### **Places you can configure the sender's email - Automated email**
#### **Bulk action - Send Email** Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email
#### **Email template** Click on **Marketing** > **Emails** > **Templates** > **+New**
Add the **From Name** and **From Email**
#### Determining the Sender Email for Leads
#### Workflow settings Click Automation -> Workflows -> Create Workflow
Select **Start from scratch** and click **Create new workflow**:
Click Settings -> Configure Sender Address
### **Workflow Send Email Action** Click on the **+ button** > Select the "**Send Email**" option
Enter the **From Name** and **From Email**
### Conclusion Configuring the sender email in Gymini is essential for ensuring that your gym members receive communications from a recognizable and trusted source. By following the steps outlined in this documentation, you can effectively manage and optimize your email communications for better engagement and deliverability. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.getgymini.com/gymini/features/features-overview/email/general/masking-sender-emails-from-name-and-address.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.